Published: November 27, 2005 | Updated: July 25, 2006

This document provides instructional information on how to properly install the USB drivers required if using a USB data cable.

Review the appropriate section:

	USB Data Cable Requirements
	USB Driver Installation
	Troubleshooting

The current version of USB drivers are support by the following Windows operating system platforms:

All other Windows platforms do not support the USB driver.

It is important that before starting the installation of the USB drivers that the USB data cable is NOT connected to the computer until instructed.  Having the USB data cable connected to the computer may cause the USB drivers to install incorrectly or become corrupted.

Also, DO NOT use a USB hub.  A phone connected to a USB hub will not communicate correctly.  When instructed, make sure the phone is connected directly to the computer.

Installation instructions:

1.	Start the USB Driver Installation Wizard located on the desktop or under the GoMyTEAM® Software folder on the startmenu programs menu.  If unable to locate the driver installation wizard download the latest USB drivers here.
2.	Once the driver installation wizard has been started just follow the on-screen instructions.
3.	When prompted by the installation wizard, power on the phone and connect the USB data cable to the phone.  Then connect the USB data cable to the computer.
4.	The installation wizard will now install the USB drivers to the computer.
5.	When the installation is complete, USB connection support is ready.

If unable to communicate to the phone using the USB data cable after the installation, check for unknown devices in the device manager on the computer.

To check the device manager:

1.	Use the mouse, right-click on "My Computer" icon and select "Properties" from the menu.  The System Properties window should be open.
2.	Open the "Device Manager".  If using Microsoft 98/Me, click the "Device Manger" tab.  If using Microsoft Windows 2000/XP, click the "Hardware" tab and click the "Device Manager" button.
3.	Check for devices marked with an  or . These marks indicate a device not operating normally or disabled. Updated device drivers may be required.
4.	Right-click on the device marked with an and select uninstall.
5.	Disconnect the USB data cable from the computer and reboot.
6.	Reconnect the USB data cable to the computer.  The connection support is ready.

 

If receiving an error message "No USB drivers installed", follow the steps below:

1.	Disconnect the USB data cable from the computer.
2.	Open the "Control Panel" by clicking on the "Start" button, "Setting", and "Control Panel".
3.	Double click on "Phone and Modem Options".  If using Windows 2000/XP, you may need to switch from "Category View" to "Classic View".
4.	Click on the "Modems" tab, and highlight "iDEN USB Modem".  Then click the "Remove" button, and "Ok" button to close the window.
5.	Close the "Control Panel".
6.	Use the mouse, right-click on "My Computer" icon and select "Properties" from the menu.  The System Properties window should be open.
7.	Open the "Device Manager".  If using Microsoft 98/Me, click the "Device Manger" tab.  If using Microsoft Windows 2000/XP, click the "Hardware" tab and click the "Device Manager" button.
8.	Check for devices marked with an  or . These marks indicate a device not operating normally or disabled. Updated device drivers may be required.
9.	Right-click on the device marked with an and select uninstall.
10.	Disconnect the USB data cable from the computer and reboot.
11.	Reconnect the USB data cable to the computer.  The connection support is ready.