MyJAL is a media loader for iDEN supported phones.  Not all iDEN model phones are supported.

MyJAL currently supports Midi (.mid), Wave (.wav), and MP3 (.mp3).  The phone model must support the media format.  Not all phones models support all media formats.  The ring tones must also be properly formatted to allow the phone to support the media.  Because of these requirements GoMyTEAM will not support third party ring tones.

Third party ring tones are ring tones provided by another manufacturer and/or user other than the manufacturer of the model phone and/or service provider.

See the refund policy.

Yes.  Currently GoMyTEAM only provides technical support online.

The "eLicense Key" is based on the hardware fingerprint (HFP) of your computer system.  If the hardware fingerprint changes or was submitted with incorrectly the key automatically becomes void.

In some cases the hardware fingerprint (HFP) can change without notice to the user.  This can be caused by system updates, adding/removing hardware, and/or reinstalling the operating system.  If the hardware fingerprint (HFP) changes you can simply submit a request for a new key by using the lost elicense key form on this site.

The request for a new key will require the customer informaton from your receipt and the new hardware fingerprint (NHFP).  The new hardware fingerprint (NHFP) can be obtained using the "Registration and Hardware ID Tool" or downloading the hardware fingerprint tool.

The new key will be sent via email once the new hardware fingerprint (NHFP) has been validated with the previous hardware fingerprint (PHFP).

A transaction number to lookup the "eLicense Key" on our website is sent via email.  It is important to add "@gomyteam.com" to your allow email list.  If the domain is not added to the email allow list, check the junk/spam folders.

When purchasing, confirm the email address and hardware fingerprint (HFP) are correct.  An email cannot be sent if the email address and hardware fingerprint are invalid.

If you have not recieved your transaction number via email within 48 hours, submit a request for a key using our "Lost eLicense Key" form.  A key will be generated and sent to you via email and/or an email will be sent with the transaction number to lookup your key.

Again, it is very important to add our domain: "@gomyteam.com" to receive our emails, including emails from technical support.

NOTE: Do NOT purchase a new key if you have not received a key or if the email address and/or hardware fingerprint (HFP) are invalid.  Just update your information using the "Lost eLicense Key" form.

See how to buy MyJAL Apollo Edition.

The system registry information required is corrupted.  Uninstall and install the full version MyJAL or download the available fix here.

The system registry information required is corrupted.  Uninstall and install the full version of MyJAL or download the available fix here.

The media being uploaded is not supported by the phone.  Discontinue using the media is recommended.

The program features must be unlocked before connecting to the phone.

NOTE: This bug has been documented and will be corrected in future releases.

The software must be connected to the phone before all available media types will be displayed.

Filenames are limited in length.  The maximum number of characters a filename can have is 20 characters, including the file extension.  If the filename length is excessed, rename the file to a shorter length to meet the limitation.

If the media is on CDROM, the media is read only.  The media will need to be copied to your computer before it can be renamed.

When establishing a connection to the phone, the software is unable to locate a phone device to initialize. Check the following:

1.	If using a USB data cable, "Enable USB Connection Support"
2.	If using a serial data cable, uncheck "Enable USB Connection Support" and verify serial communication settings are correct.
3.	The data cable is not connected.
4.	Data cable not support by phone model and/or damaged.
5.	The battery charge is not sufficient.

When establishing a connection to the phone, the software is unable to read information off the phone.  Check the following:

1.	The battery charge is not sufficient.
2.	Damaged data cable.

The phone is busy performing another operating.  Close all running java applications on the phone before connecting.

See the USB installation guide for proper setup of the USB drivers.

The lastest service pack may be downloaded from Microsoft at www.microsoft.com.

If you are using Windows 98 or Windows Me, you may receive the following error message:

"This program has performed an illegal operation and will be shut down.  If the problem persists, contact the program vendor."

This error mesage can occur for any of the following reasons:

1.	An unexpected event has occurred in Windows. An "invalid page fault" error message often indicates that a program improperly attempted to use random access memory (RAM). For example, this error message can occur if a program or a Windows component reads or writes to a memory location that is not allocated to it. When this behavior occurs, the program can potentially overwrite and corrupt other program code in that area of memory.
2.	A program has requested data that is not currently in virtual memory, and Windows attempts to retrieve the data from a storage device and load it into RAM. An "invalid page fault" error message can occur when Windows cannot locate the data. This behavior often occurs when the virtual memory area becomes corrupted.
3.	The virtual memory system has become unstable because of a shortage of physical memory (RAM).
4.	The virtual memory system has become unstable because of a shortage of free disk space.
5.	The virtual memory area is corrupted by a program.
6.	A program is attempting to access data that is being modified by another program that is running.